Returns
Sometimes things don’t work out. We get it. Let’s make it easy for you.
Our return policy
- We accept returns within 14 days of the delivery date for a refund. All returns must be in perfect condition.
- If your return meets the criteria above, click HERE to initiate your return. Please note a $10 handling fee will automatically be deducted from your refund amount.
- Shipping fees and international duties & taxes are non- refundable.
- For all international orders return requests must be made to teamra@roxanneassoulin.com.
- Once we receive and record your return we will process the refund to your original form of payment or RA digital gift card. Please allow 8-10 days for processing. You will receive an email upon completion.
- All customization, sale items, Rox's One of A Kind Collections are considered final sale & non-refundable.
If you have any questions, or need a little extra attention, please email teamra@roxanneassoulin.com and someone from our customer service team will get back to you within 24-48 hours.