
Returns
Sometimes things don’t work out. We get it. Let’s make it easy for you.
Our return policy
- Extended Holiday Return Policy: All returns for orders purchased between November 26 - December 23 must be initiated by January 3, 2025 for a full refund.
- We accept returns within 14 days of the delivery date for a refund. All returns must be in perfect condition.
- If your return meets the criteria above, click HERE to initiate your return. Please note a $10 handling fee will automatically be deducted from your refund amount.
- Please note returns are not accepted in-person.
- Shipping fees and international duties & taxes are non- refundable.
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For all international orders return requests must be made to teamra@roxanneassoulin.com.
- Once we receive and record your return we will process the refund to your original form of payment or RA digital gift card. Please allow 10-12 days for processing. You will receive an email upon completion.
- All customization and sale items are considered final sale & non-refundable.
If you have any questions, or need a little extra attention, please email teamra@roxanneassoulin.com and someone from our customer service team will get back to you within 24-48 hours.