Returns

Sometimes things don’t work out. We get it. Let’s make it easy for you.

Our return policy

  • All holiday returns must be postmarked by January 6, 2023.
  • We accept returns within 30 days of the delivery date for a full refund.
  •  All returns must be in perfect condition.
  • To process a return please send the items in their original packaging to:
    Roxanne Assoulin
    Attn: Returns
    49 W 27th Street, 5th Floor
    New York, NY 10001 
  • Please note, shipping as well as international duties and taxes are non refundable. 
  • Once we receive and record your return we will process the refund to your original payment form. Please allow 8-10 days for processing. You will receive an email upon completion.
  • All customization and sale items are non refundable. 


If you have any questions, or need a little extra attention, please email teamra@roxanneassoulin.com and someone from our customer service team will get back to you ASAP.