Returns

Sometimes things don’t work out. We get it. Let’s make it easy for you.

Our return policy

• We accept returns within 14 days of the delivery date for a full refund.
• Extended Holiday Returns: All holiday returns must be postmarked by January 5, 2024. Please note extended refunds will be processed to a digital gift card for store credit.
  
• All items from the One of A Kind Collection are final sale.
•  All returns must be in perfect condition.
• To process a return please send the items in their original packaging to:
  Roxanne Assoulin
  Attn: Returns
  49 W 27th Street, 5th Floor
  New York, NY 10001 
• Please note, shipping as well as international duties and taxes are non refundable. 
• Once we receive and record your return we will process the refund to your original payment form or a digital gift card. Please allow 8-10 days for processing. You will receive an email upon completion.
• All customization and sale items are considered final sale & non-refundable. 

If you have any questions, or need a little extra attention, please email teamra@roxanneassoulin.com and someone from our customer service team will get back to you ASAP.