Privacy Policy

Privacy Policy

Last Updated and Effective as of: February 26, 2019

Maurice Max Inc. (“we”, “us” or “RA”) respects your privacy and is committed to protecting your personal data. The privacy notice below discloses our practices regarding information collection and usage solely for the website located at https://roxanneassoulin.com/collections/shop (the "Website"). This privacy notice does not apply to any other websites, apps or services provided by us, our affiliates or clients, unless it appears on such website, app or service.

Personal Information:

Your provision of your Personal Information to us is completely voluntary. “Personal Information” is information that can specifically identify you.  We do not collect Personal Information unless you submit that information to us, such as when you choose to participate in our offers and programs or otherwise provide information directly to us, including when you register with us, purchase products, participate in our interactive features or otherwise interact with us on the Website. Categories of Personal Information we collect include:

Identity Data, which includes name or other similar identifiers.

Contact Data, which includes address, email address and telephone numbers.

Financial Data, which includes payment card details.

Additionally, we may also collect certain other types of information that, along with Identity Data Contact Data, and Financial Data may be considered and specifically named “personal data” in certain jurisdictions, including the European Union (“EU”), such as:

Transaction Data, which includes details about payments.

Technical Data, which includes internet protocol (IP) address, your login data.

Profile Data, which includes your username and password, information about your past purchases, loyalty rewards account information.

Usage Data, which includes information about how you use our Website and services.

Marketing and Communications Data, which includes your preferences in receiving marketing from us.

IF YOU ARE SITUATED IN THE EU, PLEASE SEE THE SECTION “ADDITIONAL EU DISCLOSURES” THAT PERTAIN TO OUR COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA AND ADDITIONAL RIGHTS YOU HAVE UNDER APPLICABLE LAW.

Non-Personal Information:

As noted above, we may collect information that is not Personal Information (“Non-Personal Information”).  We may aggregate Personal Information so that the aggregated information does not personally identify you or anyone else, such as by using Personal Information to calculate the percentage of our customers who live in a particular area ("Aggregate Information").  Because Non-Personal Information does not personally identify you, we may collect, use and disclose Non-Personal Information for any purpose permitted by law and subject to the section titled “Additional EU Disclosures”.  In some instances, we may combine Non-Personal Information with Personal Information.  If we combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information.

Information Usage and Disclosure:

Besides using your information ourselves, we may send your information to other companies, affiliates and third parties to help us process your information for the purposes set out in this policy.

We use your information as described herein:

-to process and fulfill any orders that you have placed,

-to contact you about our products and services and provide you with our products and services,

-to personalize your experience with us including by presenting products or offers tailored to you,

-to respond to your direct inquiries,

-to add you to our mailing lists and send you emails from time to time.  

We may also share your information with third parties such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, information technology services, customer service, e-mail delivery services, credit card processing, auditing, training, and other similar services.  These third parties may have access to Personal Information necessary to perform their functions.  One such third party is Shopify, provider of our online storefront platform. To see how Shopify will use your Personal Information, please review their privacy policy here. To view their terms of use, click here.

We will not sell your Personal Information to any third party not affiliated with RA without your consent except in connection with the sale or merger of RA or the division responsible for such services.  

Additionally, we may disclose Personal Information and other information as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; (g) to allow us to pursue available remedies or limit the damages that we may sustain; and (h) for legitimate business interests. 

We may use Aggregate Information and Non-Personal Information to improve and enhance your experience on the Website and for our market research activities. For example, and subject to section titled “Additional EU Disclosures”, we may share Aggregate Information and Non-Personal Information with unaffiliated third parties, such as business partners, manufacturers, distributors and retailers, in a form in which means the shared information will not contain nor be linked to any Personal Information.  

Please note that if you specifically consent to additional uses of your Information, we may use your information in a manner consistent with that consent.

Cookies and Similar Technology:

We may store some information on your device or device hardrive as a cookie or similar type of file (such as clear gifs, web beacons, tags, and similar technologies that work on mobile devices) to collect data related to usage of the Website. "Cookies" are pieces of information that may be placed on your computer by a Website for the purpose of collecting data to facilitate and enhance your communication and interaction with that Website.   Such data may include, without limitation, the address of the websites you visited before and after you visited the Website, the type of browser you are using, your Internet Protocol (IP) address, what pages in the Website you visit and what links you clicked on, the region where your device is located, and geo-IP data.We may use cookies to customize your visit to the Website and for other purposes to make your visit more convenient or to enable us to enhance our service.   We do not use cookies to retrieve Personal Information from your computer for purposes that are unrelated to the Website or your interaction with the Website. In addition to the tracking technologies described below under “Site Analytics”, we also use the following cookies, tags and trackers:

COOKIE

DURATION/TYPE

PURPOSE

MORE INFORMATION

Google Analytics

Persistent, first party

Google Analytics collects information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect certain information, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for more information on Google Analytics: https://support.google.com/analytics/answer/6004245 

Zendesk

Persistent, first party

Zendesk collects information about visitors’ service inquiries. We use the information to best answer questions and comments from our visitors. The cookies collect certain information including visitor’s name, contact information, and order information.

Click here for more information on Zendesk: https://www.zendesk.com/product/zendesk-security/

Shipstation

Persistent, first party

Shipstation collects information about visitors’ orders to process and ship orders we receive. The cookies collect certain information, including contact information, shipping address, billing address, and payment details.

Click here for more information on ShipStation: https://help.shipstation.com/hc/en-us/articles/360004156672-ShipStation-s-GDPR-Compliance-Overview

HotJar

Persistent, first party

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.

For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.


We may ourselves, or with third party vendors, use your information in connection with our own or vendor information to deliver targeted advertising to you when you visit other websites or our Service. Cookies, clickstream data, and other similar technologies described above may be used in this process. For example, if you are searching for information on a particular product, we or our vendor may cause an advertisement to appear on other websites you view with information on that product. This form of advertising, sometimes called “behavioral advertising,” is based on anonymous information and not on any Personal Information. As a result, we and our vendor know your interests, but do not personally identify you in connection with the delivery of that specific ad. We believe that such advertising is helpful because you will see advertisements that are relevant to your interests.

If you want to stop or restrict the placement of cookies or otherwise manage your cookie settings, see the “Opt-Out” section below.

 

Security:

The security of your information is very important to us.  We attempt to provide for the secure transmission of your information from your computer to our servers by utilizing encryption software. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and RA, or information stored on the Website or our servers, will be free from unauthorized access by third parties such as hackers and your use of the Website demonstrates your assumption of this risk. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect.  Only those employees who need access to your information in order to perform their duties are authorized to have access to your information.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the Contact section below.

Data Retention:

We will retain your information for as long as your account or inquiry is active or as needed to provide you with the Website and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your information, we may continue to retain and use anonymous or aggregated data previously collected. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

Protection for Children

Our Website is intended for ages 18 and over. We do not knowingly collect Personal Information from children.  When we become aware that Personal Information (or other information that is protected under applicable law) from a child under 13 (or such other age as may be restricted under local law) has been collected, we will use all reasonable efforts to delete such information from our database.

Other Websites and Social Networking Services:

Our Website may contain links to other websites not maintained by us. Other websites may also reference or link to our Website.  The inclusion of a link on the Website does not imply endorsement of the linked site by us.  We are not responsible for the privacy practices of websites operated by third parties that are linked to or integrated with our Website, or for the privacy practices of third party Internet advertising companies.  We encourage you to be aware when you leave our Website, or surf the Internet, and to read the privacy statements of each and every website that you visit.

The Website may integrate with social networking services. You understand that we do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our Website, we are doing so merely as an accommodation and, like you, are relying upon those third party services to operate properly and fairly.

Opt-Out:

To opt-out of any future promotional messages from us, you should send an unsubscribe request to us at TeamRA@RoxanneAssoulin.com. We will process your request within a reasonable time after receipt. Please note that if you opt out in this manner, certain aspects of the Website may no longer be available to you.

If you want to stop or restrict the placement of cookies or flush any cookies that may already be on your computer or device, please refer to and adjust your web browser preferences. Further information on cookies is available at www.allaboutcookies.org. By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website or some of its functionality may be affected. Cookies and similar items are not used by us to automatically retrieve Personal Information from your device without your knowledge.

We may, and may work with third parties, to use Personal Information to delivery targeted advertisements to you based upon your online activities and other information. The online advertising industry provides a service through which you may opt-out of receiving targeted ads from certain data partners and other advertising partners that participate in self-regulatory programs. We comply with the Self-Regulatory Principles for Online Behavioral Advertising set forth by the Digital Advertising Alliance (DAA). You can opt-out of targeted advertising from certain providers at 

Changes to policy:

We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. Your continued use of the Website following the posting of any changes to this policy means you accept such changes.

Additional EU Disclosures:

Data controller:

Maurice Max Inc. is the data controller of all personal data collected through our Website. To contact us, please see the section titled “Contact Us”.

If you are situated in the EU and have any complaints regarding our privacy practices, you have the right to make a complaint at any time to your local Supervisory Authority. We would, however, appreciate the chance to deal with your concerns before you approach your Supervisory Authority so please contact us in the first instance. If you have a complaint, please contact our privacy manager at: TeamRA@RoxanneAssoulin.com.

Legal Basis:

We will only use your personal data as defined by the EU General Data Protection Regulation (“GDPR”) when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

-Where we need to perform the contract we are about to enter into or have entered into with you.

-Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

-Where you have consented to a certain use of your personal data.

-Where we need to comply with a legal or regulatory obligation.

To the extent permitted under applicable laws, we will also process, transfer, disclose and preserve personal data when we have a good faith belief that doing so is necessary.

Provision of personal data and failure to provide personal data:

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we will not be able to provide services to you.

Information from third parties sources or publicly available sources. We work with Shopify to assist us with your sale and refund procedures.

Withdrawing your consent:

If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time. You have the right to withdraw your consent at any time by contacting us at TeamRA@RoxanneAssoulin.com.

Data Transfer:

We may transfer personal data from the EU to the USA and other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. If we transfer personal data outside the EU to a processor, such transfer will be in compliance with the requirements of the GDPR.

Use of your personal data for marketing purposes:

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising:

-Promotional offers from us: We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or used our services and, in each case, you have not opted out of receiving that marketing.

-Third-party marketing: We will get your express opt-in consent before we share your personal data with any company outside our company for their marketing purposes.

To see how you can opt out of marketing communications, please see the section titled “Opt-Out”.

Data Subject Rights:

If you are a situated in the EU, under the GDPR as a data subject you have the following rights:

-Request access to your personal data (commonly known as a "data subject access request").

-Request correction of the personal data that we hold about you.

-Request erasure of your personal data.

-Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

-Request restriction of processing of your personal data in certain situations.

-Request the transfer of your personal data to you or to a third party in certain situations.

-Withdraw consent at any time where we are relying on consent to process your personal data.

 

To exercise your rights under the GDPR, please contact us at TeamRA@RoxanneAssoulin.com

Please note that in order for you to assert these rights, we may need to verify your identity to confirm your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In order to verify your identity, we may need to gather more personal data from you than we currently have.

Website Terms and Conditions:

Use of this Website is governed by, and subject to, the legal notices contained at “Term and Conditions”. Your use, or access, of the Website constitutes your agreement to be bound by these provisions.

Contact:

For questions or concerns relating to privacy, we can be contacted at: TeamRA@RoxanneAssoulin.com.

Site Maintenance:

Our Website is maintained in the United States of America. Subject to the subsection “Data Transfer” in the section titled “Additional EU Disclosures”, by using the Website, you authorize the export of your information to the USA and its storage and use as specified in this policy.

 

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