FAQ's

SHIPPING

Roxanne Assoulin offers the following shipping options for domestic orders: 
Standard at $10.00 - 2-5 business days 
Second day at $20.00 - 2 business days 
Overnight shipping at $30.00

Canada and Mexico 
Standard shipping at $20.00 - 3-4 business days 
Overnight shipping prices vary and are available upon request 

International 
Standard shipping at $50.00 
Overnight shipping prices vary and are available upon request 

If you'd like to place an overnight order, please place it by 4pm EST.
We cannot ship to P.O. boxes.
International customers are responsible for the payment of any additional fees, customs, duties & taxes. 
As of now, we cannot ship to Russia. 

RETURNS

We accept returns of items in their original condition within 14 days of the initial order date. Customers are responsible for return shipping fees. 

Please send returns to: 

ROXANNE ASSOULIN 
CARE OF: TEAM RA 
49 W 27TH STREET, FLOOR 5 
NEW YORK, NY 10001

EXCHANGES

Our system does not process exchanges; to return an item and receive another, the original item must first be returned under the same terms as a standard return and a new order must be made through our website.  

FAQ's

WHERE CAN I FIND THE LATEST INFORMATION ON ROXANNE ASSOULIN, SUCH AS STYLE RELEASE DATES, PRE-SALES, AND PROMOTIONS? 

Any news or information regarding Roxanne Assoulin will be announced via our mailing list. You can sign up for updates here. For other news, and to make your day more colorful, follow @roxanneassoulin on Instagram! 


WHERE CAN I FIND YOUR PRODUCTS? 

Our products are sold on our website, www.roxanneassoulin.com and at our NYC showroom, located at 49. W. 27th Street, Floor 5.  

Our showroom is open on Thursdays from 12pm-7pm by appointment only.  Please email [email protected] if you'd like to pop in!

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards and PayPal.


HOW DO I CARE FOR MY JEWELRY?

Our spectrum pieces are delicate due to the intrinsic nature of enamel. Enamel does have a tendency to chip under stress, so here's what we recommend you do to keep it at a minimum: 

  • Avoid wearing your enamel pieces in the shower, ocean, or pool. 

  • Avoid wearing enamel with lots of other metal jewelry, as it has the potential to scratch enamel. 

  • Avoid banging your wrist on table tops and any other hard surfaces, if you can help it. 

  • And definitely avoid throwing your pieces into the bottom of your purse.  

  • If you love your jewelry as much as we do, then we know you'll be wearing them day-in and day-out. If you're averse to minor chipping, then give them an occasional rest. If not, wear them and enjoy the way they become uniquely yours, like an old pair of jeans. 

We hope they make you smile! 

If you have any further questions, please email us at [email protected]
Our customer service hours run Monday-Thursday, 10am-6pm, Friday 9am-5pm.