Returns and Exchanges

Not totally and completely satisfied with your purchase? That’s too bad :( 

🎁🎄 All holiday returns on orders placed on or after November 11, 2021 must be postmarked by January 7, 2022.

We accept returns of items in their original condition within 30 days of receipt. Please note, for international orders, duties and taxes are non-refundable. 

All custom bracelets, including those designed through RA Your Way, are final sale.

If you wish to return your On The Brite Side Puzzle, only unopened puzzles may be returned. Puzzle must be returned in the original packaging, inclusive of any exterior shrink wrap in its original condition.

We do not currently process exchanges through the website, however, if you happen to be in NYC, you can definitely stop by our showroom to process an exchange - just drop us a line first! Not in NYC? Simply return your original order and place a new order at your leisure! 

To process a return, please send your return order to the following address. Please note that customers are responsible for return shipping fees. 

Please send all returns to:
Roxanne Assoulin
Care of: Returns
49 W 27TH Street, 5th Floor
New York, NY 10001 

 

Please allow 8-10 business days for your return to be processed. You will receive an email notification when your return has been processed. We will credit your original form of payment unless otherwise specified.

All custom items, gift cards, and sale items are final sale.

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