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Returns and Exchanges

Not totally and completely satisfied with your purchase? That’s too bad :(  

We accept returns of items in their original condition within 30 days of the initial order date, however, due to our temporary office closure we kindly ask that you email us at teamra@roxanneassoulin.com if you wish to return your order. 

We do not currently process exchanges through the website, however, if you happen to be in NYC, you can definitely stop by our showroom to process an exchange - just drop us a line first! Not in NYC? Simply return your original order and place a new order at your leisure! 

To process a return, please send your return order to the following address. Please note that customers are responsible for return shipping fees. 

Please send all returns to:
Roxanne Assoulin
Care of: Team RA
49 W 27TH Street, 5th Floor
New York, NY 10001 

 

Please allow 8-10 business days for your return to be processed. You will receive an email notification when your return has been processed. We will credit your original form of payment unless otherwise specified.

All sale items are final sale.

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